Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days.

During launches, promotions, or holiday periods, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

* New Zealand: 2–7 business days
* Australia: 3–10 business days
* International: 7–21 business days

Shipping times are estimates only and may vary due to customs or courier delays.

Free Shipping

Aurora Pearls offers free shipping on eligible orders over $200.

Tracking

Tracking information will be provided once your order has been dispatched.

Customs & Duties

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Aurora Pearls is not responsible for delays caused by customs clearance.

Lost or Delayed Parcels

If your parcel is delayed or missing, please contact us at:
info@aurorapearls.co

We will assist in working with the courier to resolve the issue.